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Returns

Before you start the returns process, have you checked our user guide, or contacted us?
We are here to help you with every step of the process.
30 Day Trial Period

In the unlikely event that you are not completely satisfied with your products, please return them to us for a full refund. The product must be returned in its original condition, with all accessories and packaging intact. Don't hesitate to contact us within 30 days of receipt to raise an issue with your products including the specific reason for return.


Returns Policy

First, you need to fill the online returns request. Once your returns request is approved, we will send you a return form to complete and provide a returns address. We require the receipt of the returned items within 7 days of approval for UK orders, or 14 days of approval for non-UK orders. Any returns made after this period may be rejected and sent back to the original delivery address.

Return the items sufficiently cleaned and disinfected, according to the user guide. We recommend that you send the items using a tracked delivery service, with an appropriate level of compensation to cover the items. Any damage or loss on return is the responsibility of the customer. The customer will be responsible for paying the return shipping costs and customs charges (if applicable), and shipping costs are non-­refundable. Once we receive your item, we will inspect it and notify you that we have received your returned item. Your refund will be processed within 5 working days.


Exceptions

Please note that prescription inserts and opened packs of loupes visors are non-refundable.


Refunds and Exchanges

Refunds are issued against the original payment method used on the order. You will receive an email confirming your refund.

Exchanged items will be dispatched on a free delivery service within 5 working days of your return being processed, provided your items are in stock. We will contact you if we anticipate a longer waiting time, for example with TTL loupes.


Faulty Items

If you believe your product is defective please contact us via the support hub. You may be asked to send photos and, if deemed faulty, we may ask you to return the item for quality control purposes.


Warranty

Please click here to view the full terms of the warranty.

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  • +44 20 3514 2674
  • info@theloupescompany.com
  • UK Headquarters
  • The Barns Hilltop Farm
  • Lyne Lane, Lyne, KTI6 OAW

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